ISO 9001:2015 Manager Training

This part introduces the seven quality management principles:

• Customer Focus
  The organization must demonstrate its commitment to quality by cultivating a strong customer focus, and by striving to meet and exceed customer needs.
• Leadership
  Endorse strong leadership that communicates the organization's vision and objectives.
• Engagement of People
  Engage and empower people at all levels of the organization. The organization should foster a culture of frank, open communication in which employees feel valued and are encouraged to thrive.
• Process Approach
  An ISO 9001 system consists of several different processes working together. Larger organizations might have dozens or even hundreds of different processes. Organizations need to make sure that designated people understand these processes and their expected outcomes.
• Improvement
  Continual improvement is a key tenet of ISO 9001 and a core objective of an organization's Quality Management System.
• Evidence-Based Decision Making
  Making decisions is not always easy, but decisions based on the analysis and evaluation of reliable data are more likely to produce desired outcomes.
• Relationship Management
  Develop mutually beneficial relationships with interested parties, including suppliers, partners, customers, and other stakeholders.

Next, the course discusses Annex SL, which is the new high-level structure for ISO management system standards. What this means, in a nutshell, is that a management system standard such as ISO 9001 can now be implemented fairly easily alongside other management system standards such as ISO 14001.

This part introduces the Process Approach and the Plan Do Act Cycle (PDCA). Topics include:

• The Process Approach
• The Elements of a Process
• Real-Life Examples of the Process Approach
• The PDCA Cycle
• How the PDCA Cycle Benefits Organizations

This part looks at the pertinent ISO 9001 clauses, 4 thru 10, that staff involved in the implementation project will need to be familiar with.

This final part explains the responsibilities of managers and team leaders in the context of an ISO 9001 Quality Management System. Topics covered include:

• Process Management
• Roles, Responsibilities and Authorities
• Risk Management
• Objectives
• Change Management
• Resources
• Document Control
• Supplied Processes, Products and Services
• Production and Service Provision
• Control of Nonconforming Outputs
• Performance Evaluation
• Nonconformity and Corrective Action